Privacy policy
Contesta Ya! ("we") provides an AI WhatsApp assistant ("Kuti") to small businesses. This policy explains what data we handle and how we protect it. Contact us at byroncarvajal@gmail.com with any question or to exercise your rights.
Who controls the data
When we set up Kuti for a business, that business is the controller of its customers' data; we act as the service provider that processes the data on the business's behalf and under its instructions.
What data we handle
- About the business: contact name, email, phone, and the catalog or information the business chooses for Kuti to use in its replies.
- About the business's customers: the WhatsApp number and the messages a person sends to the business (text, and where applicable images such as a payment receipt), so we can reply and book the appointment.
- From the website: anonymous or pseudonymized usage data via analytics (Google Analytics, Microsoft Clarity) to improve the site.
What we use it for
- Answering the business's WhatsApp conversations and booking appointments.
- Forwarding a payment receipt to the business owner for approval (a human confirms; the AI never marks a payment as received on its own).
- Running the service, fixing errors, and improving reply quality.
Where it's stored
Conversation data is stored in Supabase (EU-based infrastructure). The business may keep a backup in its own Google Drive. We do not sell personal data to third parties.
How long we keep it
We keep conversations for as long as needed to provide the service and, by default, for up to 90 days in our database unless the business requests otherwise. The backup in the business's Drive is controlled by the business.
Who we share it with
Only the providers needed for Kuti to work: the WhatsApp API provider, Google (Gemini, Calendar, Gmail, Drive), and Supabase. Each processes the data solely to deliver its part of the service.
Your rights
You may request access, correction, or deletion of your data, and restrict or object to its processing. Email us at byroncarvajal@gmail.com and we'll handle your request.
Changes
We may update this policy. The current version and its date will always be posted here.